Terms of Service
Article 1
(General Provisions)
GoRide, based in Tokyo, Japan, allows users to book transportation services through its website and mobile app, collectively referred to as the “GoRide Tools”.
These General Terms and Conditions (“T&Cs”) apply to all user agreements involving GoRide’s booking services. Any conflicting terms or conditions from users are not accepted, even if GoRide processes a booking without objection. Any exceptions or changes to these terms must be approved in writing by GoRide.
Article 2
(Contractual relationship and booking process)
When a user submits a completed booking form through the GoRide Tools or books by phone, they are making an offer to enter into a service arrangement (“ride request”).
GoRide will first send an email confirming the ride request. This does not confirm the booking, it simply acknowledges the request has been received. The booking is confirmed only when the user receives a separate email with a formal “booking confirmation.”
Users must ensure that all information provided to GoRide—whether submitted directly or on their behalf by someone else is complete and accurate. GoRide is not responsible for losses incurred by false or erroneous information on behalf of the user.
Article 3
(DETAILS OF TRANSPORT AGREEMENT)
4.1 Ride Types and Changes
Ride modifications after booking are possible but may result in additional costs. Additionally, if the user changes the ride details or makes extra requests during the ride (e.g., additional stops), GoRide will accommodate where possible, and extra charges may apply (see Section 5).
4.1.1 Transfers & Long-Distance Rides
Pricing calculation is based on, but not limited to, the original pickup and drop-off addresses, driver and car availability, and other factors. Extra stopovers may incur additional fees.
4.1.2 Hourly Bookings
Hourly bookings begin at the scheduled pickup time and must end within the general area of the pickup location. If the ride extends beyond the agreed time, distance, or outside the general area of the pickup location, additional charges may apply.
4.2 Pickup Time
The pickup time is as shown in the GoRide booking confirmation.
For airport or train station pickups, if the user has provided a valid flight/train number, the pickup time may be adjusted to reflect delays or other unforeseen circumstances.
4.3 Vehicle Type
Vehicle classes (e.g., Business, SUV, First Class) can be selected based on availability. Exact vehicles may vary. Free upgrades to a higher class may be provided depending on availability on a case-by-case basis.
4.4 Safety & Transport Rules
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Luggage & Animals
Luggage details must be specified during booking. GoRide may refuse unlisted bulky items, weapons, or animals. If accepted, additional charges may apply. Animals must be in secure carriers.
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Passenger & Luggage Limits
If deemed necessary, GoRide may refuse to transport more passengers or luggage than the vehicle can safely accommodate.
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Children & Minors
Child seat requirements must be specified, including age and number of children.
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Refused Transport
If required information (e.g., child seat needs, luggage, etc.) is not provided or is incorrect GoRide reserves the right to refuse service if it deems that it cannot provide safe transport to its passengers.
4.5 Delays
Unexpected events (e.g., weather conditions, strikes) may result in delays or last-minute cancellations. Users are expected to understand and accept this as a result of force-majeure and forfeit the right to compensation beyond the ride fare.
4.6 Cancellations, Rebookings, and No-Shows
Cancellations
Cancellations are free if made more than 24 hours before pickup. Cancellations within 24 hours of pickup are charged in full. Cancellations must be done via the website or app.
Cancellations of Third-Party Services
Some of our curated day-trips involve third-party services which require booking in advance (i.e overnight stays, etc.). In the case of a cancellation, GoRide may still charge the user the full fee incurred by certain third-party services based on the independent circumstances and conditions of each provider.
Rebookings
Rebookings are treated as new bookings. The original booking may still be charged according to the cancellation rules above.
No-Shows
If the user doesn’t show up and hasn’t explicitly cancelled their reservation:
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Transfer & Long-Distance Rides: No-show if the user doesn’t appear within 15 minutes (90 minutes for airports/train stations without prior notification).
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Hourly Bookings: No-show if the user doesn’t appear by the end of the scheduled time.
In both cases, the full fare is charged. Waiting fees may not apply unless agreed otherwise.
4.7 Passenger Behavior
During the ride, users must follow all traffic laws and comply with the driver’s instructions at all times. Dangerous or disruptive behavior is strictly prohibited. Smoking is not allowed. Alcohol may only be consumed with the driver’s approval. If these rules are violated, fees may apply.
Article 5
(DATA PROTECTION & RETENTION)
5.1 Consent and Purpose
By using our platform, you consent to the collection and use of your data in accordance with our Terms of Service. We use this information for the following purposes:
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To facilitate your booking and complete transactions
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To communicate with you regarding your rides and account
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To enhance and personalize your customer experience
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To comply with legal and regulatory requirements
We do not sell, rent, or share your personal data with third parties for advertising purposes. Data may be shared with our drivers and service providers only as necessary to fulfill your booking request.
5.2 Data Security
GoRide implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. All personal data is stored on secure servers and encrypted both in transit and at rest where applicable.
5.3 Data Retention
We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, your data will be securely deleted or anonymized.
Article 6
(PAYMENT & PRICING)
6.1 Payment Methods
GoRide accepts major credit and debit cards, as well as PayPal via our website. Your payment information is securely handled by trusted PCI DSS-certified providers. We never store your full credit card details—only limited data may be stored for fraud protection or analytics under legitimate interest.
By saving a payment method, you authorize GoRide to charge it for future rides or fees. If your default method fails, we may charge another saved method.
6.2 Payment Processing
By submitting your payment information, you authorize GoRide and its payment processors to charge the applicable fees for the requested services. You will receive a confirmation and digital receipt for each completed transaction.
6.3 Pricing
Your booking confirmation outlines the total fare. This is based on factors such as:
• Vehicle class
• Route
• Booking lead time
• Pickup location and time
Special requests (e.g., multilingual drivers, child seats, extra stops, bulky luggage) may incur additional charges.
6.4 Extra Charges
Waiting Time:
• Up to 90 minutes included for airport or train station pickups
• 15 minutes included for other rides
• Additional waiting time is charged at ¥5,000 per 30-minute increment.
Overtime Service Fee:
For chartered tour services, if the trip exceeds the originally scheduled duration（whether due to the customer’s request to change the itinerary or because of delays caused by traffic congestion or other objective factors），an overtime service fee of ¥5,000 will be charged for every 30-minute increment.
Changes in the Ride:
• Changes can be requested even after booking or during the ride.
• Additional time or distance will be billed accordingly.
6.5 Failed Payments and Notices
In the event of a failed or disputed transaction, GoRide reserves the right to suspend or cancel the booking and may contact you to resolve the issue.
6.6 Invoicing
Invoices are issued electronically and sent to the provided email address upon booking.
Credit card payments are charged immediately.
Bank transfers must be completed within the time specified on the invoice.
Article 7
( LIABILITY)
7.1 Responsibility
GoRide is only liable for damages caused intentionally or through gross negligence. In cases of simple negligence, GoRide is only liable for breaching essential obligations and only for foreseeable damages. This does not apply to injury, loss of life, or claims under applicable product liability laws.
7.2 Platform Use
GoRide is not liable for errors, interruptions, or inaccuracies on its website or tools unless caused by intent or gross negligence. We cannot guarantee uninterrupted or error-free service, and we are not responsible for lost data, viruses, or system failures.
7.3 Transmission & Access
We don’t guarantee that messages or information will be transmitted perfectly or reach the driver/user on time (except the booking confirmation). We are not liable for access issues due to outages, force majeure, or network disruptions.
7.4 User Misuse
If you misuse our platform or violate our terms, and this results in legal issues, you agree to cover GoRide’s costs, including legal fees.
7.5 Lost Items
GoRide is not responsible for items left behind in the vehicle.
Article 8
(CHANGES TO THE SERVICE)
GoRide may update, improve, or discontinue its services or digital tools at any time if reasonably necessary. In some cases, changes may happen without prior notice.
Article 9
(USE OF OUR PLATFORM)
All content and tools provided by GoRide are protected by copyright. You’re granted a limited, revocable right to use them as intended—any misuse (like copying, redistributing, or modifying content) is prohibited.
Article 10
(LEGAL TERMS)
10.1 Entire Agreement
These Terms & Conditions represent the full agreement between you and GoRide.
10.2 Governing Law & Jurisdiction
This agreement is governed by Japanese law. Any legal disputes will be handled in Tokyo, unless otherwise required by law.
10.3 Severability
If any part of this agreement is found to be invalid or unenforceable, the remaining sections still apply. Invalid parts will be replaced with terms that reflect the original intent as closely as possible.
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